Privacy policy

 

This Privacy Policy explains how Orthoclear collects, uses, stores and protects personal data when you use our website, products and services.

Orthoclear is committed to protecting your privacy and processing personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy applies to all services provided by:

  • CC Lab Technology Limited, Dublin, Ireland

  • Smile Aid GmbH, Berlin, Germany

  • Clear Technology Inc., Delaware, United States

These companies are collectively referred to as “Orthoclear”.

1. Who we are

Orthoclear provides digital aligner planning, aligner systems, logistics and related services. Orthoclear itself does not provide dental or medical treatment.

Clinical dental care, examinations and procedures are independently provided by licensed dentists or dental practices.

2. What data we collect

When you use our website or services we may collect the following types of information:

Personal information

  • name

  • email address

  • phone number

  • address

  • payment information

Treatment related information

  • dental scans or impressions

  • photographs of teeth

  • 3D planning data

  • progress updates during treatment

Technical information

  • IP address

  • browser type

  • device information

  • cookies and usage data

3. How we collect data

We collect data when you:

  • visit our website

  • book an appointment

  • request a 3D plan

  • purchase aligners or retainers

  • contact our support team

  • upload scans, photos or treatment information

We may also receive data from:

  • dentists or dental practices involved in your treatment

  • authorized payment providers

  • technical service providers

4. How we use your data

We use personal data to:

  • provide our products and services

  • create a digital 3D plan for aligners

  • manufacture aligners or retainers

  • provide customer support

  • communicate about your orders or treatment process

  • improve our services and website

  • comply with legal obligations

5. Sharing your data

Your personal data may be shared with:

Dental professionals

Licensed dentists or dental practices who evaluate or supervise your treatment.

Service providers

Third parties who assist with:

  • manufacturing

  • logistics and delivery

  • payment processing

  • software or hosting services

Legal requirements

Authorities when required by law or regulation.

Orthoclear does not sell personal data to third parties.

6. International data transfers

Because Orthoclear operates internationally, your personal data may be transferred to countries outside the European Economic Area.

In such cases Orthoclear ensures appropriate safeguards are in place to protect your personal data.

7. Data retention

Orthoclear retains personal data only as long as necessary for:

  • providing services

  • complying with legal obligations

  • resolving disputes

  • enforcing agreements

Treatment-related information may be retained for longer periods where required for legal or regulatory reasons.

8. Data security

Orthoclear takes appropriate technical and organizational measures to protect personal data, including:

  • encrypted data storage

  • secure servers

  • access control

  • restricted internal access to sensitive data

9. Your rights

Under applicable data protection laws you may have the right to:

  • access your personal data

  • correct inaccurate data

  • request deletion of your data

  • restrict or object to certain processing

  • request data portability

Requests may be submitted via the contact details below.

10. Cookies

Orthoclear uses cookies and similar technologies to:

  • operate the website

  • analyze website usage

  • improve user experience

You can control cookie settings through your browser preferences.

11. Third-party websites

Our website may contain links to external websites. Orthoclear is not responsible for the privacy practices of third-party websites.

12. Changes to this Privacy Policy

Orthoclear may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact

If you have questions about this Privacy Policy or how your personal data is handled, please contact us.